SHIPPING AND DELIVERY
All items purchased from Autruche are delivered by a third party carrier and are subject to the third party’s standards and policies. Thus risk of loss and titles for such items are passed onto you.
Shipping freight throughout Canada will be calculated automatically from our wharehouse according to the order's weight or cubic factor. This website calculates your shipping fees when you "check out" and enter your shipping destination.
We offer the following methods of shipping: Canada Post, Fedex and Purolator. By placing an order you are assuming all liabilities associated with the delivery service. Please be advised that regular post is not traceable. Any traceable order not received within a reasonable or guaranteed time frame should be brought to our attention immediately at firstname.lastname@example.orgDAMAGED ITEM:
If an item you receive is damaged or defective in anyway, we will be glad to replace it. Please email us within 48 hours of reception of merchandise at : email@example.com so we can coordinate returning your defective item and delivering a replacement.RETURNS POLICY
Autruche wants you to be completely satisfied with your purchase. It is important that we be notified of any defects or damages within 15 days of shipment.
Please contact us at firstname.lastname@example.org to receive a return authorization form/label and for instructions on how to return your product.Please note:
1. Not all items are returnable
2. We reserve the right to verify return product information before issuing a return credit.
3. We are not responsible for any damages that may occur during shipping of the items you are returning.
4. Unless we made an error in order processing or shipping, return-shipping fees will apply.
5. All products must be returned in their original condition and original packaging.
Autruche will not resell returned items that have been removed from their original packaging or the packaging has been damaged. All products must be returned in their original packaging. Should you return any product without a valid reason, a 20% handling fee and the shipping charges will automatically be deducted from your refund for your convenience.
We will inform you by e-mail when your credit is processed, which should occur 7 to 14 days after the returned item is received (subject to our return policy).